By booking an appointment, client acknowledges and agrees to all terms and conditions outlined below. Please carefully read through and agree to the following terms and conditions before booking your appointment.

1. Client agrees to provide accurate contact details including full legal name, phone number, email address, and billing address. Client understands the scheduled appointment is for the service description and will be conducted by the chosen or assigned counselor.

2. Client understands that they will receive an email with a link to complete a new client profile and liability waiver. They must complete this paperwork and sign it, 4-hours or more, BEFORE their scheduled appointment time, in order to give their counselor adequate time to review it and prepare for their appointment.

3. Client agrees to arrive on time, and recommended to arrive 15-minutes early, for their scheduled appointment. Client understands that it is also their responsibility to make sure that their computer, webcam, microphone, computer or phone placement, lighting, and anything else needed for our appointment have been tested and working properly prior to the start of our appointment time. Client understands that if they are late, or if time is needed to do any of the above during the appointment, then they forfeit that time, and their appointment duration will not be extended.

4. Client understands that they must provide 24 hours notice for cancellations or rescheduling to avoid a cancellation fee and loss of full payment. If the client fails to arrive for their appointment without prior notification, it will be considered a “no show” and result in loss of full payment. In case of emergencies, contact MPowered Christian Ministries to discuss rescheduling options as soon as possible, and reimbursement/rescheduling will be up to our discretion.

5. Client understands that all information shared in their paperwork, and during the appointment, will be kept confidential by MPowered Christian Ministries.

First-time new client appointments – This session is scheduled a minimum of 24 hours in advance to provide adequate time for scheduling the session and time to fill out the appropriate paperwork prior to the session. It also gives you time to deal with technical issues such as setting up and testing your webcam, microphone, internet connection, determining a private place to have your session, etc.

Paperwork – Once you book your appointment we will email you paperwork to complete online before your appointment. It is your responsibility to complete and submit your online paperwork before our session time. Contact our office by phone if you haven’t received your new client forms by email within 4 hours. You will know that they have successfully been submitted when you receive a confirmation email that includes a PDF copy for your own records. Please note that if you don’t fill it out completely, use your legal name, or don’t submit it at least two hours before your session then you will need to reschedule your appointment. The paperwork is filled out and signed online. This works best from a computer or tablet. If you’re not very technically savvy please keep all of this in mind and schedule your session several days from now to give yourself enough time to complete it.

Virtual Appointment Link – Your link is already embedded in the appointment and payment receipt email you will receive after you schedule your appointment. Be sure not to delete this email. If you received your appointment time and payment confirmation email but don’t see the link button in it please contact us ASAP. Do not wait until your session time has already started to mention this to your counselor. Thank you.

Technical Issues – It is your responsibility to test your Appointment link prior to your session time and make sure that your device’s video, audio, and internet connection/speed is working well on your end. The link will work even before your session time. If your device or connection is not working contact us by phone at +1 727-537-6727 ASAP, 24-hours or more before your appointment time, to reschedule it for a later date.

If you wait until your appointment time and your counselor has to sit around and wait for you, you will have to pay for that time, and it will come out of your appointments’ time. If you’re not very technically savvy please keep all of this in mind and schedule your appointment several days from now to give yourself enough time to make sure all of this is working prior to your time.